Patients' Rights & Responsibilities

Patients' Rights

Every patient receiving care at Saints Michael and Rafael Hospital has the right to:

• Receive Quality Healthcare — Safe, timely, professional, and high-quality healthcare regardless of age, gender, ethnicity, religion, nationality, social status, or financial background.
• Be Treated with Respect and Dignity — Courtesy, compassion, respect, and dignity at all times in a safe and caring environment.
• Privacy and Confidentiality — All personal, medical, and health information kept confidential and disclosed only as permitted by law or with the patient's consent.
• Information About Your Care — Clear, accurate, and understandable information about your diagnosis, treatment options, proposed procedures, potential risks, expected outcomes, and costs of care.
• Participate in Healthcare Decisions — Active involvement in decisions regarding your treatment with the opportunity to ask questions before consenting to any medical procedure.
• Informed Consent — The right to give or refuse informed consent for medical treatment in accordance with applicable laws and ethical standards.
• Emergency Medical Care — Appropriate emergency medical attention without unnecessary delay.
• Respect for Cultural and Religious Beliefs — Your cultural, religious, and personal beliefs respected, provided they do not compromise patient safety.
• Pain Management and Comfort — Appropriate assessment and management of pain and compassionate support throughout treatment and recovery.
• Continuity of Care — Coordinated care, appropriate referrals when necessary, and clear discharge instructions to support ongoing recovery.
• Voice Concerns or Complaints — Express compliments, concerns, suggestions, or complaints without fear of discrimination or retaliation.
• Access to Medical Records — Request access to your medical records in accordance with applicable laws, hospital policies, and confidentiality requirements.

Patients' Responsibilities

To help us provide safe and effective healthcare, every patient is expected to:

• Provide Accurate Information — Complete, truthful, and up-to-date information about your medical history, medications, allergies, and other relevant health information.
• Participate in Your Care — Work collaboratively with your healthcare team by asking questions and following agreed treatment plans.
• Follow Medical Advice — Follow the instructions of your healthcare professionals. If you choose not to follow a recommended treatment, inform your provider.
• Respect Hospital Staff and Other Patients — Treat all staff, patients, and visitors with courtesy and respect. Harassment or abusive behaviour will not be tolerated.
• Respect Hospital Property — Help maintain a safe and clean environment by respecting hospital facilities and equipment.
• Meet Financial Obligations — Honour your financial responsibilities by paying for services received or providing valid health insurance information.
• Observe Hospital Policies — Comply with hospital rules, visiting hours, infection prevention measures, and safety regulations.
• Keep Appointments — Arrive on time for scheduled appointments or notify the hospital in advance if you are unable to attend.
• Respect Confidentiality — Respect the privacy and confidentiality of other patients and avoid actions that may compromise their dignity.