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Frequently Asked Questions

Find answers to the questions we receive most often.

Where is Saints Michael and Rafael Hospital located? +
No. 5 Saints Michael and Rafael Hospital Close, Bonsac, Asaba, Delta State, Nigeria.
What services does the hospital provide? +
We offer General Medical Consultation, Emergency Medical Services, Antenatal Care, Maternity and Delivery Services, Immunisation, Laboratory Services, Surgical Services, Pharmacy Services, Inpatient Admission Services, Maternal and Child Healthcare, and Preventive Healthcare and Routine Medical Check-ups.
Do I need an appointment before visiting? +
Appointments are encouraged to reduce waiting time and ensure prompt service. However, walk-in patients are welcome, and emergency cases receive immediate medical attention.
Does the hospital provide emergency medical care? +
Yes. Our medical team is equipped to provide emergency assessment, stabilisation, and treatment 24 hours a day, 7 days a week.
Does the hospital provide antenatal and maternity services? +
Yes. We provide comprehensive antenatal care, safe delivery services, postnatal care, maternal health support, and newborn care in a safe and comfortable environment.
Are immunisation services available? +
Yes. We provide routine immunisation services for infants, children, and eligible patients in accordance with national immunisation guidelines.
Does the hospital have laboratory services? +
Yes. Our modern laboratory performs a wide range of diagnostic tests to support accurate diagnosis and effective treatment.
Does the hospital admit patients? +
Yes. We provide inpatient admission services for patients requiring observation, treatment, monitoring, and recovery under professional medical supervision.
Which HMOs do you accept? +
We currently accept patients under AXA Mansard and Leadway Health. For additional information, please contact our administrative office on +234 904 514 6772.
What should I bring for my hospital visit? +
Please bring: a valid means of identification, your HMO or health insurance card (if applicable), previous medical records or referral letters (if available), a list of any medications you are currently taking, and relevant laboratory or imaging results.
How can I book an appointment? +
Appointments can be scheduled by calling our hospital on +234 904 514 6772 or by completing the appointment form on our Book an Appointment page.
Is patient information kept confidential? +
Absolutely. We are committed to protecting the privacy and confidentiality of every patient's medical information in accordance with professional ethics and applicable laws.
What payment methods do you accept? +
We accept cash payments, bank transfers, and approved HMO arrangements. For information about payment options, please contact our administrative office.
Can I request my medical records? +
Yes. Patients may request access to their medical records in accordance with hospital policies and applicable legal requirements. Identity verification may be required.
How do I provide feedback or make a complaint? +
We welcome your comments, compliments, suggestions, and complaints. You may submit feedback in person, by telephone, or through our official communication channels.

Still Have Questions?

Our friendly team will be pleased to assist you.

Call +234 904 514 6772

⚠ Medical Emergency? Our team is available 24 hours, 7 days a week.

Call +234 904 514 6772